Terms & Conditions

Terms and Conditions
These terms constitute the entire agreement ("Agreement") between the purchaser of the services described herein ("Customer") and Downgradeo.com ("Downgradeo"). By engaging Downgradeo to provide the services, Customer agrees to this Agreement.

Services Provided:

Customer engages Downgradeo and/or its partners or subcontractors to inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimize the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time.

Independent Contractor:

Downgradeo states and affirms to Customer that it is an independent contractor. It shall have the direction and control of its employees in the provision of services to Customer. Nothing contained in this Agreement shall be construed so as to create a partnership between the Parties or to authorize either Party to act as a general agent of the other Party. Neither Party shall have any authority to make contracts, commitments, statements or representations on behalf of the other Party, except as set forth in this Agreement.


Customer agrees to pay Downgradeo all sums authorized from time to time by Customer, which will typically include charges for Downgradeo services, shipping and insurance (both ways), and actual expenses, if any, for part, media and/or off the shelf software used in the services. Unless otherwise agreed to in advance by Downgradeo, all such sums are due and payable in advance, by company check, bank money order, or credit card.

Limitation of Liability:

Customer acknowledges that the equipment/data/media may be damaged prior to Downgradeo's receipt, and Customer further acknowledges that the efforts of Downgradeo to complete the services may result in the destruction of or further damage to the equipment/data/media. Downgradeo regrets that it will not assume responsibility for additional damage that may occur to the Customer's equipment/data/media during Downgradeo's efforts to complete the services.

In no event will Downgradeo be liable for any indirect damages whatsoever. Downgradeo will not be held liable for any damages due to any virus, worm, Trojan horse, etc. The total liability of Downgradeo to Customer under this Agreement shall in no event exceed the total sums paid by Customer to Downgradeo.


Downgradeo agrees, on its own behalf and on behalf of any agents it utilizes to perform Downgradeo's responsibilities under this Agreement, that the materials and information which Customer provides to Downgradeo or to which Downgradeo gains access in the course of performing its responsibilities hereunder including, but not limited to, materials and information relating to Quickbooks Enterprise Downgrades, Sage Downgrades, Reckon Accounts Downgrade, software, hardware, technical and systems profiles, documents, records, programs, systems, data, disks, ideas, concepts, theories, designs, approaches, improvements, techniques, methodologies, methods, processes, formulae, procedures, ledgers, files, communications, technical requirements, names, addresses and other identifiers of individuals and business entities, financial information, insurance, and other know-how or information relating to Customer (collectively "Customer Information"), as between the Parties, are the property of Customer, and shall be used and viewed by Downgradeo only within the scope of its rights and responsibilities under this Agreement, and shall not be otherwise disclosed to third parties by Downgradeo or any of its agents without Customer's prior written approval.

The confidentiality obligations set forth in this Section shall not apply to information and materials: (1) that are or subsequently become publicly available without Downgradeo's breach of any duties it owes to Customer or the breach of any confidentiality obligations of any of Downgradeo's agents or affiliates which are owed to Customer; (2) was know to Downgradeo prior to Customer's disclosure to Downgradeo, other than any information or materials obtained from any of Downgradeo's agents or affiliates which are either subject to confidentiality obligations in favor of Customer from such agents or affiliates of Downgradeo or fail to fall with the exception categories (1), (2), (3), (4), or (5) described herein; (3) become known to Downgradeo from a source other than Customer, other than by the breach of an obligation of confidentiality owed to Customer; (4) is independently developed by Downgradeo without reference to or use of Customer Information; or (5) when client information is found to contain illegal data such as child pornography or information that is detrimental to national security.

Downgradeo agrees to use Customer Information only to provide services hereunder and not to use such information for any other purpose.

Downgradeo agrees to implement and maintain reasonable and customary security measures to safeguard Customer Information. Such measures shall include, but not be limited to, requiring employees who will have access to such information to agree to the confidentiality requirements of this Section.

Business entities, government entities and organizations whose data is successfully recovered by Downgradeo provide Downgradeo the right to use for promotional purposes their respective copyright protected logos and/or names. If any such business entity, government entity or organization does not wish to allow Downgradeo use their respective copyright protected logo and/or name for promotional purposes, Downgradeo will remove the copyright protected logo and/or name immediately upon request.

Parties acknowledge and agree that it may be necessary for Customer to share Customer Information with Downgradeo in order for Downgradeo to meet its obligations under this Agreement. With respect to the sharing, use, and protection of Customer Information, Downgradeo agrees to the following:

To hold in strict confidence Customer Information obtained from Customer during this Agreement. Not to disclose Customer Information, in any form or medium, to any affiliated or non-affiliated person, firm or corporation except as necessary to perform services under this Agreement or as may be required by law. To the extent that Downgradeo contracts with a third party that obtains Customer Information in order to provide services under this Agreement, Downgradeo agrees to obtain contractual confidentiality protections to require the third party to hold Customer Information in strict confidence and not disclose it to any person unless required by law. Downgradeo agrees to return all Customer Information to Customer either upon request or termination of this Agreement. Downgradeo agrees to comply with applicable privacy laws and regulations including, but not limited to, the Gramm-Leach-Bliley Act, Public Law 106-102 (1999) as set forth in 15 U.S.C.A. ยง 6801, as amended to comply with applicable changes in such laws and regulations as these occur and become effective.

Miscellaneous Provisions:

Customer warrants to Downgradeo that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to Downgradeo Inc.; and Customer will defend, at its expense, indemnify, and hold Downgradeo harmless against any damages or expenses that may occur (including reasonable attorneys' fees), and pay any cost, damages, or attorneys' fees awarded against Downgradeo resulting from Customer's breach of this section.

This Agreement is intended by the Parties to be the final expression of their agreement, and it constitutes the full and entire understanding between the Parties with respect to the subject hereof. This Agreement may be amended only by a writing signed by the Parties.

The construction, interpretation and enforcement of this Agreement shall be governed by the substantive contract law of the State of Wisconsin without regards to its conflict of law provisions.

Should any part, term, or provision of this Agreement be declared invalid, void, or unenforceable, all remaining parts, terms, and provisions hereof shall remain in full force and effect and shall no way be invalidated, impaired, or affected thereby.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.